Refund Policy

1. Monthly and Annual Subscription Refunds

Within 7 days of purchase

If you apply for a refund within 7 days of purchase and the points in your current membership plan have not been fully used, you are entitled to a full refund. If any points have been used, no refund is available.

After 7 days of purchase

After 7 days of purchase, no refund applications are accepted.

2. Refund Processing Time

• We will respond to refund requests within 72 hours on business days.
• After both parties reach an agreement on the refund plan, the refund will be processed within 10 business days.

3. Special Offer Refund Instructions

We sometimes offer special promotions for certain members (e.g., free or unlimited model usage). If you apply for a refund, this will be considered as withdrawing from the promotional offer. In this case, we will recalculate fees based on your actual usage and calculate the refundable amount accordingly.

The actual consumption of computing resources used will be calculated based on backend system data.

4. How to Apply for a Refund

To apply for a refund or if you have any refund-related questions, please contact us through the following methods:

5. Need Help or Not Satisfied?

For professional help, please contact us via email. We are committed to providing you with a satisfactory service experience.

6. Final Interpretation

The final interpretation of this Refund Policy belongs to Flowing Cup Technology.